Project Context

“How might we create an app interface that enables users to complete key tasks—such as appointment scheduling and messaging —with minimal effort and hassle?”

I created 3 personas based on a combination of the app reviews and the interviewees. To ensure that a variety of users are accommodated, these personas characterize a few different types of users, each with different demographics, needs, and pain points.

Who are our users?

Low-fidelity Prototypes

High-fidelity Prototypes

Home / Dashboard

To achieve better visual hierarchy, flow of information, and visibility of important items, I redesigned the main dashboard with unread messages at the forefront and upcoming appointments below.

Users liked the shortcuts on the home page, so I redesigned it to be all together

Ex) Covid-19 button is together with the other shortcuts

Upcoming appointments are clear, patients can check in early for appointments

Scheduling Appointments

Current design included all the steps for appointment scheduling on one page, which can be challenging and overwhelming for users to navigate through the content.
To streamline this process, I split up the steps into multiple pages allowing users to be guided through the process (e.g. choose a day, choose a time, etc.) for better visualization and organization rather than scrolling down a single page

Prescription Management

Current interface includes excessive and repetitive text that was previously mentioned in the homepage, causing clutter and poor discoverability of buttons
Redesign is less text-heavy, more straightforward for users to view their medications and refill
Option to receive notifications of what times they need to take certain medications

Due to busy schedules, an option to pick up or deliver medications is available on the mobile app without needing to call the pharmacy

New Features

Final Prototype

Reflection

This is my first UX design personal project, which I started primarily out of curiosity about certain design choices as well as to really experience and learn the design process
I learned so much about how Figma works, and gained more visual design skills, as well as research which was not my strong suit

What could be improved?

Next time, I would go more in-depth with the user interviews and research because they are crucial steps that lead the entire project and I would try to gather more quantitative data
Because this is my first solo project, it was challenging to go through every process and role, however, it taught me to effectively time manage and pay lots of attention to color, icons, typography, etc.

Next Steps?

Moving forward, I will conduct usability testing to test my final prototypes and see my designs come to life!
Accessibility is another feature I want to pay more attention to as many users may not be tech-savvy, so I want to explore what can be added to address that

MyUCDavis Health is an online healthcare platform (also known as MyChart) that allows patients to access their medical records, schedule appointments, communicate with healthcare providers, and view test results and medications. It's a patient portal that provides secure online access to various health-related services and information. It's a convenient way to manage health information and interact with medical professionals electronically.

As someone who used the app for a couple of years now to contact my healthcare providers, view/schedule upcoming appointments, and refill any necessary prescriptions, I was faced with a complicated app interface confusion when trying to navigate it.

As I became more fascinated with UX Design and research, I wondered what changes could be made to the app to be much more user-friendly and support patients like me.

As this is my first solo project and deep dive into user research/design, I first wanted to conduct background research first.

I became curious about what other people thought about the healthcare app and if they were in the same boat as me, so looked into user reviews from the Apple App Store.

After completing online research through the app reviews, it turns out many users also faced similar issues with the overall interface usability.

User Research

Recurring pain points:

Outdated and cluttered user interface
Not intuitive, difficult to complete simple tasks (appointments, filtering, messaging)
Excessive text causing difficult navigation

Next, I conducted user interviews through virtual calls and messaging. The interviews were intended to collect data and gain a more in-depth grasp of what users’ exact pain points and needs are. I spoke with 4 interviewees about their experience with the app:

4 out of 4 users liked that the first homepage had simple and straightforward buttons
3 out of 4 users believed the homepage felt too crowded. They were confused about what was important and what wasn’t
2 out of 4 users had the most difficulty with looking at appointments and scheduling them

I identified 4 intersecting pain points with the App Store reviews:

With these in mind, that led to my question:

Reimagining Epic’s MyChart